Frequently Asked Questions (FAQs)

 

1. How can I place an order?
 

Simply browse our store, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
 

2. What payment methods do you accept?
 

We accept secure payment methods available at checkout. Available options may vary depending on your location.
 

3. How long does order processing take?
 

Orders are typically processed within 1–3 business days after payment has been confirmed.
 

4. How long does shipping take?
 

Estimated delivery times are:

• Domestic Orders: 3–10 business days

• International Orders: 7–30 business days

Delivery times may vary depending on your location and shipping carrier.
 

5. How can I track my order?
 

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (when available).
 

6. Can I change or cancel my order?
 

If your order has not yet been processed, please contact us as soon as possible. We will do our best to accommodate your request.
 

7. What should I do if my item arrives damaged or incorrect?
 

Please contact our customer support within 7 days of receiving your order and provide photos of the item and packaging. We will work to resolve the issue as quickly as possible.
 

8. What is your return policy?
 

Eligible items may be returned within 30 days of delivery, provided they are unused, in their original condition, and include all original packaging. Please see our Returns & Exchanges Policy for full details.
 

9. Do you ship internationally?
 

Yes! Ozz Prime proudly ships to many countries around the world. Shipping availability and delivery times may vary depending on your location.
 

10. Are my payments secure?
 

Yes. All payments are processed through trusted third-party payment providers using secure encryption technology. Ozz Prime does not store your payment card information.
 

11. How can I contact customer support?
 

If you have any questions or need assistance, please contact us using the contact information provided on our website. Our support team will be happy to assist you.
 

12. Do I have to pay customs duties or import taxes?
 

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Still have questions?

We're always happy to help! If you can't find the answer you're looking for, please contact our customer support team, and we'll respond as soon as possible.