Returns & Exchanges Policy
Effective Date: July 2, 2026
At Ozz Prime, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Exchanges Policy below.
1. Return Eligibility
To be eligible for a return, items must:
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Be returned within 30 days of the delivery date.
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Be unused, unworn, and in their original condition.
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Include all original packaging, tags, and accessories.
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Be accompanied by proof of purchase.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Personalized or custom-made products.
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Gift cards.
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Perishable goods.
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Personal care or hygiene items that have been opened or used.
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Final sale or clearance items.
3. Exchanges
If you receive a defective, damaged, or incorrect item, we will gladly offer an exchange, subject to product availability.
If the requested replacement is unavailable, we may offer a refund or store credit.
4. Return Process
To request a return or exchange:
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Contact our customer support with your order number and the reason for your request.
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Follow the return instructions provided by our support team.
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Ship the item back using the provided return address.
Please do not return items without first contacting us.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged upon arrival.
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging. We will work quickly to resolve the issue.
8. Contact Us
If you have any questions regarding returns or exchanges, please contact our customer support using the contact information available on our website.
Thank you for shopping with Ozz Prime. We appreciate your trust and are committed to providing an excellent shopping experience.