Shipping Policy
 

Effective Date: July 2, 2026

Thank you for shopping with Ozz Prime. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below.
 

1. Order Processing
 

• Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During periods of high demand, processing times may be slightly longer.
   

2. Shipping Times
 

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

• Domestic Orders: Approximately 3–10 business days.

• International Orders: Approximately 7–30 business days.

Please note that these are estimated delivery times and are not guaranteed.
 

3. Shipping Costs
 

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

Free shipping promotions may be offered on eligible orders from time to time.
 

4. Order Tracking
 

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available), allowing you to monitor your shipment.

5. Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
 

6. Delays
 

While we strive to deliver all orders on time, delays may occur due to customs inspections, weather conditions, carrier issues, holidays, or other circumstances beyond our control.

Ozz Prime is not responsible for shipping delays caused by third-party carriers.
 

7. Incorrect Shipping Information
 

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply if the package needs to be reshipped.
 

8. Lost or Damaged Packages
 

If your package arrives damaged or is lost during transit, please contact our customer support as soon as possible. We will work with the shipping carrier to resolve the issue and assist you in finding the best possible solution.
 

9. Contact Us
 

If you have any questions regarding shipping or your order, please contact our customer support through the contact information available on our website.

Thank you for choosing Ozz Prime. We appreciate your trust and look forward to serving you.